How We Help

CTeL Innovations provides industry-specific consulting services to help you maximize your telehealth practice's potential. Are you in the market for hands-on business consulting? Legal and regulatory advice? Technology insights in the advancing field of telehealth? Assistance with government relations? Help creating and managing a consortium focused on telehealth issues? CTeL Innovations can help in all these areas.

Our services are targeted to help organizations address the myriad issues facing the industry today. Unlike firms that offer template-based solutions, Innovations collaborates with each client to develop a targeted, effective, and economical telehealth program based on the organization’s specific needs and goals.

Innovations' service offerings fall under four broad umbrellas:

LEGAL, REGULATORY, AND POLICY COMPLIANCE

Innovations is the authoritative source for accurate telehealth legal and regulatory information. Our expertise in this area dates back to the earliest days of telehealth; we were working on these issues long before anyone else paid attention. When you partner with Innovations, we take care of the necessary research regarding state, federal, and international laws and regulations. We reduce the time, effort, and uncertainty inherent in trying to understand the numerous complex and dynamic compliance requirements by doing the work for you. Innovations’ legal and regulatory expertise includes:

• Credentialing and privileging
• Reimbursement
• FDA compliance
• Second opinion consultations
• Maritime and international law and regulations

RESEARCH AND CONSULTING SERVICES

Innovations knows this industry, the players, and the pitfalls better than anyone. Our services go beyond offering templates: We offer you the confidence to succeed. Innovations collaborates with clients to develop tightly targeted strategies based on your specific needs and goals.

Services include:

• Brokerage Services and Relationship Building – Innovations has a strong track record in both B2B and B2C relationship building. We bring together telehealth stakeholders from relevant disciplines to catalyze partnerships to help clients enhance organizational effectiveness.
• Market Analysis and Assessment – We have the necessary industry insight to assess the effectiveness of your telehealth business model, or proposed model in a start-up situation, in meeting your company’s goals. We conduct primary and secondary research to give you the vital intelligence and essential knowledge needed for sound decision-making.
• Strategic Risk Assessment – We conduct detailed assessments of your telehealth service model and operations. We then identify organizational practices that may pose risk and recommend changes to keep you competitive and compliant.
• Organizational Analysis – We mine your organization to find strengths that can be leveraged to improve profitability or used to explore new lines of business.
• Market Positioning – We evaluate your competitive position to assess the presence of untapped opportunities in the marketplace.
• Clinical Program Prioritization – We work with you to prioritize clinical programs with an eye toward maximizing your ROI.
• Communications and Marketing – We advise on enhancements to your public relations, marketing, and community outreach programs as they pertain to your telehealth content and model, whether the goal is to engage your current customers, a larger population, or a changing population. We identify opportunities to further define and establish your organization’s relevancy and raise your company’s profile in the marketplace.

GOVERNMENT RELATIONS

Innovations is a government relations firm advising clients and creating connections to catapult clients into the future. Innovations and our partners are essential to moving telehealth policy forward through governmental relations.

What sets Innovations apart? Our connections.

We are a respected and well-connected firm with relationships at the state, federal, and international levels. Innovations offers clients insight and understanding with respect to the current telehealth environment, policies, trends, technologies, and more.
In this fast-changing field, Innovations works with clients to craft effective strategies and pursue multiple avenues simultaneously to achieve business, organizational, and government relations objectives. With our team’s experience, trusted relationships, and excellent marketing and communication skills, Innovations provides clients with a high-quality, comprehensive, and strategic set of policy and government relations services to help achieve success.

• State Level:  Innovations works closely with state medical boards, legislators’ offices, state agencies, attorneys general, and more.
• Federal Level:  Members of Congress interested in telehealth issues regularly seek our expertise. We interact with a wide range of federal agencies including the Center for Medicare and Medicaid Services (CMS), Federal Communications Commission (FCC), Food and Drug Administration (FDA), and the Government Accountability Office (GAO).
• International Level:  Innovations coordinates and consults with the World Health Organization (WHO), the United Nations, and embassies and governments around the world.

Telehealth is being used by every industry in our global market. The application and use of telehealth is as unique and diverse as the industries using it. Given this atmosphere, and the undeniable growth of telehealth, a favorable legal and regulatory policy environment is imperative.  

Innovations works with many different types of companies, in a wide range of industries, to form consortiums which identify and define common ground for pursuing telehealth policy. We have a track record of consortium building and management for:

• Academic Medical Facilities
• Aerospace and Defense
• Energy
• Hospitals and Health Systems
• Insurance Companies
• Maritime and Shipping
• Medical Device/Technology Providers

Innovations assembles consortiums which unite recognized leaders within their respective industries, and manages them in working together on policy issues.

We have brought together competing companies within a single industry to participate in a consortium by demonstrating the benefit to each company of the power of a collective and united stance in approaching policymakers. Educating policymakers about how a given regulatory action will impact an industry is key to achieving policies which both protect the public and allow businesses to operate.

Over the years, we have found the consortium approach to be a powerful tool to mitigate the risks of possible lawsuits and/or fines. In addition, Innovations will strategize ways to reduce this risk for individual businesses and their industries as a whole.  

Our team of experts has had notable success across a broad range of industries in building and managing consortiums which achieve viable, effective, and appropriate telehealth legal and regulatory policies protecting the interests of the public as well the interests of businesses.